Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call.
1. What hours are you open? We are open Monday through Thursday from 9:00am to 5:00pm and Friday 9:00am to 2:00pm. The clinic is closed on Saturday and Sunday.
2. Do I need to have an appointment? Yes, patients are seen by appointment only.
3. What forms of payment do you accept? Cash, Check, Debit, MasterCard, Discover and Visa.
4. Do you accept the CareCredit card? No.
5. I have been referred to you and would like to speak to Dr. Cyman before I schedule a consultation. Is that possible? Unfortunately this is not possible. In order to provide accurate treatment recommendations, your pet would need to be examined. In addition, a thorough discussion of the treatment options available, the pros and cons of each of those therapies and your pets' prognosis cannot be covered in a short phone call. There are occasionally special circumstances (i.e. out of state patients) when a paid phone consultation may be arranged.
6. How much is the initial consultation fee? The initial consultation fee is $200. The consultation fee includes Dr. Cyman's record review, physical exam, thorough discussion of the treatment options, prognosis, and recommendations, as well as treatment estimates and a follow up with the referring veterinarian.
7. Do I need to bring my pet for the consultation? Yes, it is important for us to examine your pet during the consultation.
8. Do I need to bring anything from my veterinarian with me? We request your pet's current medical records be faxed at least 48 hours ahead of your scheduled consultation and that any medication and diagnostic imaging (X-rays, MRI, CT scan) be brought with you and your pet to your initial consultation.
9. My pet is very friendly and I rarely use a leash. Do I need to have my pet on a leash when I bring them in? Yes. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. For your protection, and that of others, all dogs must be on a leash and properly controlled while on the premises. All cats must be presented in an appropriate cat carrier or on a leash.
10. How long do the appointments usually last? The treatment appointments usually last 30 to 45 minutes. It may take a little bit longer depending on the treatment plan and each patient's recovery time. Consultation appointments are scheduled for one hour.
11. What happens if I get stuck in traffic coming to the appointment? We do ask that you do your best to make it to your appointment on time due to our busy schedule, however we understand that certain circumstances are unavoidable. In these situations, if possible, please give us a call and let us know your situation. We may instruct you to keep on coming and we will try to fit you in as soon as possible or it may be necessary to reschedule.